FREE ground shipping

 x 

Return-Policy

Eco Samsara covers all purchases unused with a 30 day return policy.

If you are in any way dissatisfied with a product you ordered, we'll exchange it, replace it or refund your money. Contact us within 30 days of the date of purchase. Please read our return policy below for details about returning merchandise.

Please print and fill out our return form along with the merchandise to our return address.
Click Here for Our Return/Exchange Form (pdf)

Returned merchandise must be received within 30 days of purchase date. Items must be unused and in their original packaging. Return shipping charges are non-refundable unless the product is defective, damaged or you received the wrong item. In these cases we will authorize a prepaid shipping label to you. In all other instances the return shipping costs are your responsibility and will not be reimbursed or refunded.
Once received by Eco Samsara, your refund will be processed in the original form of payment for the cost of items within ten business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Eco Samsara.

Important provisions of our return policy: Customer must provide a completed return/exchange form.
Return merchandise must be in clean, unused, condition with its original packaging. Return shipping charges will not be refunded.

Refunds are credited to the original method of payment for the cost of items within ten business days. Shipping and handling costs will be deducted from the refund.
NO RETURNS ACCEPTED for items that have been worn, used, altered, washed or tags removed.
No RETURNS ACCEPTED for damaged items unless the damage is due to product defect or as a result of damage during shipping by us.
Return shipping and handling charges are nonrefundable unless the product is defective, damaged or you received the wrong item. In all other instances the return shipping costs are your responsibility and will not be reimbursed or refunded.
We cannot refund or exchange merchandise that is not received or arrives damaged. We recommend you return your package using a traceable method with tracking to ensure the package has arrived to us. We are not responsible for packages lost in transit to us. The return shipping cost and insurance fees are non refundable.
In the event that the item arrived damaged/ defective or you received the wrong item, please contact us immediately within 48 hrs. You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. . We must receive and approve your return request. Once your request is received and approved, we will authorize a pre-paid shipping label to you to use.

EXCHANGES: Upon authorization of returns, we gladly offer you an exchange or refund. Exchanges are qualified as the same value as your original order. Please send your Eco Samsara package to the address provided below along with a completed exchange/ return form. Once received by Eco Samsara, your exchange order will be processed. Eco Samsara will not cover the cost of shipping to send your product to us for exchange.
Please note : Eco Samsara stock finishes quickly . As a result we may not be able to make requested exchanges. In this case, we will credit your bank card for the purchase amount.

Order Cancellation
If you wish to cancel an order after it has been placed online, you must email us immediately at This email address is being protected from spambots. You need JavaScript enabled to view it. . If the order has not been shipped then you will receive a refund for the entire amount of the order. We will make every effort to accommodate your request. However, once a product has left our premises for shipping , the purchase cannot be canceled.
If you have any additional questions regarding our return policies or procedures please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We hope you enjoy your experience with Eco Samsara!

 

 

Newsletter

Sign up for FREE newsletter and stay informed with the latest fashion product news!

Connect to

Payment Methods

payment